Digital Acceleration Post Covid

by DCT
June 10th, 2022

The digital world is changing and accelerating across every industry. The increased pace of change has made customer contacts at organizations more responsive and agile to their customers’ needs.

However, the faster pace of change can also make it more challenging for many companies to keep up with shifting customer preferences and to seize opportunities for growth.

Change in mindset 

With this change in mindset, organizations are now seeing IT as a key business function and not just a cost centre or overhead.

Nowadays, organizations need to maintain operational resilience with the help of their employees and resources. This is because many companies are now held by risk evolutions that require fast adaptation to changes in the market. Post-covid has led to the change in the mindset of people for digital transformation where most of them have started to question and research on how they could make their data more secure. with the help of technologies like blockchain.

Recognizing And Prioritizing Change

The digital transformation is a process of change that is happening in the digital world. It is a process of change that has been going on for the last few years and it will continue to happen in the future. 

The post covid-19 has resulted in changes into recognizing and prioritizing change for organizations. Organizations are now more aware of how important it is to recognize and prioritize change, as well as how to do so effectively. Traditional processes have become digital. People are no longer comfortable with following the old process that requires manual labour and lengthy task lists. Instead, Millennials want efficiency, simplicity and collaboration. 

Key Trends 

AI Cognitive Services

The Cognitive Services are a suite of intelligent APIs that allow developers to take advantage of machine learning and artificial intelligence in their applications. These services are designed to work with other Microsoft products, as well as third-party applications, and can be accessed over the internet or on-premises.

Voice Assistants

Voice assistants are the next big thing in the tech industry. Voice-activated devices are getting popular with people of all ages. They are not just for seniors anymore.


Chatbots are the most popular form of AI assistants. They are virtual assistants that can be accessed through a chat interface. The most popular chatbot is Siri, which is available on Apple devices.

IoT & Connected Devices

The Internet of Things (IoT) is the network of physical objects, vehicles, home appliances, and other items embedded with electronics, software, sensors and connectivity which enables these objects to collect and exchange data.

Visual Analytics & Big Data Analysis

The need for data analytics tools is increasing as the amount of data in the world grows exponentially. The use of these tools helps organizations to make better decisions and manage their resources more effectively.Visual analytics is a tool that helps people to understand data by using visual representations instead of just numbers and words. It helps people to see patterns in data more easily and to make sense of large datasets.

Looking to the future 

The COVID-19 pandemic has created a global change in the way people live and work in their everyday life. It has been an eye-opening experience for many people, and we believe that these changes will not be forgotten after COVID-19 is eradicated.

Digital transformation is not just about making your company digital, it’s about making a paradigm shift to where technology is central to your business model. The transformation that took place is a prime example of how much future governments, companies and systems have to take into account if they want to stay on top.

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